What will Mystery Shopping bring you?

Mystery Shopping is beneficial for you for multiple reasons, such as:

  • You’ll get an exact picture about how your customers see your services and products.
  • You’ll get valuable ideas and recommendations for improving customer satisfaction and effectiveness of your distribution network. 
  • You’ll increase the competitiveness of your business and create a strong brand.
  • You’ll reduce advertising and promotional costs.
  • You’ll avoid losses.
monitor zobrazuje report
Tablet, ukázka dashboardu, report, grafy.
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What is Mystery Shopping?

Mystery Shopping is the best tool for seeing your brand the way your customers see it. With Mystery Shopping, you will identify weak points of the sales process and get recommendations to improve services and increase sales. You’ll also get to know what your competitors are doing, what new products do they offer and what processes they use.

Why choose Mystery Shopping at NMS?

We are experts at researching customer experience

  • We don’t just give clients data; we give them recommendations that make customers love their branches and come back again.
  • We have years of experience with Mystery Shopping projects across various industries, as evidenced by our many satisfied customers.
  • We are constantly monitoring new trends in the industry.
  • We see CX holistically – our knowledge doesn’t stop at Mystery Shopping; we can build on it and recommend next steps.

Stay on top of things 24/7

  • An email notification will inform you about a new visit result.
  • We’ll set up different access hierarchies, so everyone only sees what they’re supposed to.
  • We’ll catch each stage of the customer journey.
  • Use a variety of language versions of the presentation application.

Get better every day

  • Calculate customer service quality indexes and set targets.
  • Our tool allows you to easily work with recordings.
  • We have developed a customer experience improvement programme that allows you to define the goals you want to get better at and motivate your employees to continuously improve.

In which areas can Mystery Shopping help you

Compliance with standards

We focus on checking compliance with set standards, such as employee competencies and sales skills. We will improve the overall customer experience.

Customer experience

We will monitor the customer experience from start to finish, from first contact to purchase and customer support. We will help fine-tune processes and improve Customer Effort.

Third-party offerings

We will focus on controlling and monitoring third party offers and sales, such as business partners and distributors. We’ll help ensure offer consistency and verify marketing promotions are on track.

Comparison with competitors

Compare your brand’s performance and offerings with your competitors. We will identify areas where your company can improve and set a strategy to improve competitiveness.

Recruitment process

We review your recruitment and selection process. We will identify weaknesses and make suggestions for improving processes to ensure effective recruitment.

Internal control

We will focus on internal process and operational controls. We enable you to regularly review your internal processes and improve the efficiency of your work.

Our satisfied clients

Raiffeisen bank logo
O2 logo
Skoda auto logo
Tesco logo
orlen logo
ambiente logo

Monika Bílková

Client Service Manager
monika.bilkova@nms.cz
Prague, Czech Republic
Make a non-binding enquiry