Automotive
As a premium brand, Mercedes Benz prides itself on precision, efficiency and reliability. We have received the same from NMS Market Research, with which we have been successfully collaborating since 2014 on research studies that provide us with valuable feedback from our customers. Mystery Shopping carried out by NMS helps us to improve our customer service. Peter Lesay, Business Network Manager
B2B services
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Energy
The project with NMS Market Research went smoothly, according to our requirements and including the innovative approach of our colleagues from NMS. Thank you also for the helpful and kind communication during the project. Alena Hlubočková, Research Specialist
Finance
What we appreciate about working with NMS Market Research is the speed of response to our specific requirements, both in preparing individual waves of checks and in setting up the online reporting application. Working with NMS Market Research helps us to achieve better business results. Radim Ryška, Head Manager of Sales Points
We appreciate our cooperation mainly because of the above-standard work, quality analyses and outputs, and we also work very well with the friendly people from NMS. Michal Kusyn, Product and Marketing Manager
NMS has prepared a survey for us each year, which we use throughout the year to communicate topics to the general public. What we appreciate about the cooperation is the high level of expertise, the quick orientation in the problem and, last but not least, the pleasant communication. The outputs are always of high quality, clear and comprehensible. Marcela Kotyrová, Head of Communication and Education
Equa Bank has been cooperating with NMS in the field of mystery shopping for 7 years and we have been satisfied with the course of cooperation every time. I very much appreciate that the agency looks for the most suitable way to implement the assignment, and the results of the project always reflect our current needs. I can only recommend NMS Market Research. Eliška Junková, Training & Development
Since 2014, we have been conducting a regular study with NMS, which maps the penetration of players in each category of betting and Sazka games. We are very satisfied with NMS, they respond quickly to our requests and deliver results even beyond the originally agreed scope. NMS Market Research is one of KKCG's preferred suppliers. Michal Bulirsch, Market Research & Consumer Intelligence Manager
We are very happy to do qualitative research with NMS. They always immediately understand what we need, are flexible when we make changes during the course of a project, and are always extremely accommodating.They really manage to get out of people what we are interested in. The reports are not only pleasing to the eye, but also well structured in terms of content. I grade NMS A+. Blanka Šperlingová, Head of Market Research
The NMS Market Research agency prepared an extensive survey for us, finding out the level and reasons for the migration of retail clients between banks. The analysis helped us set a new and successful acquisition strategy. We repeated a similar project for the business segment. Petra Rubánková, Market Research
FMCG
We performed detailed Brand Health study with NMS and its service was on a very high professional level. Each step of the study, from qualitative to quantitative was done with high quality and full presentation greatly implemented all findings together creating best possible insights and recommendations. Looking forward to future research projects with NMS! Andrijana Šapina, Market Research Director
Health & Pharma
We have been conducting regular qualitative surveys with NMS since 2013. The results of mystery shopping help us to improve the quality of services. NMS offers a professional, innovative and responsive approach in care for us. We especially appreciate the initiative in finding new flexible solutions tailored to our needs. Lucia Kuráková, Marketing Manager
The Client Satisfaction Survey is an asset to us, allowing for quick feedback with the client, and working with colleagues on effective preventative and corrective actions. The Boardia application, in which we work with data, allows quick and easy access to all survey results. Martina Mahútová, Quality Manager
Horeca
At Ambi, we pride ourselves on fresh ingredients, fresh ideas, passionate staff who are not afraid of an innovative approach, who do their job with their heart and who put customer satisfaction first. We have found a similar philosophy at NMS. Miroslav Bouchal, Managing Director
Thanks to our cooperation with NMS, we always have quick and objective feedback at hand from which we can learn about the quality of the services provided on at our sites. We value all the insights gained, from which we try to learn lessons and increase our guest's satisfaction. Martin Šmaňka, Operation Manager
Media
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Politics & Society
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Retail
We have carried out several quantitative and qualitative projects with NMS in the past year and I find our work with them very rewarding and inspiring. Thanks to research and relevant recommendations, we found out what is crucial for our customers, how to set up our services and build brands. I especially appreciate their personal commitment and professional approach. Michaela Fričová, Infomanager
Our first experience with NMS dates back to 2015, when we started to perform regular Mystery Shopping measurements at all our stores (in the Czech Republic and Slovakia). We use the clear outputs available in the online application as a basis for further development of our employees. What we appreciate most about the cooperation is the agency's flexibility and willingness to adapt to our current needs. Marek Přikryl, Areas Sales Manager
As a company that brings a premium approach to our customers, we are pleased to have found the same “premiumism” in NMS. We appreciate the high level of communication and human approach. This is supported by a strong ability to listen and empathise with our needs.Multiplied by the speed, precision, initiative and expert insights, we simply know we are in good hands. Martin Babiar, Area Training and Development Specialist
We greatly value the results of our mystery shopping survey which help us improve customer service across our network of petrol stations. NMS Market Research responds flexibly to our research and application development requirements. We appreciate their professional approach. Eva Fráňová, Process and Project Manager
Services
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Tech
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Telco
The cooperation with NMS Market Research started on mystery shopping for the network of 150 stores of O2 Czech Republic in September 2015.. The key for us was to create a simple reporting environment connected to our internal systems. Today we have reporting and mystery shopping working according to our requirements. Aleš Brázda, Retail Operations Branded Stores & Franchises
NMS has become one of our core agencies thanks to the perfect execution of the entire project.We particularly appreciate the output processing, where we communicate conclusions and recommendations to internal clients in a clear and imaginative way. Great client service is part of every project. Jitka Schrothová, Senior Market Research Specialist
Tourism & Travel
The results of the NMS Market Research survey have helped us in the brand development and to optimise the product for the upcoming seasons. František Vorel, Spokesperson
I have been cooperating with NMS for several years now and it has become one of the key suppliers of research solutions for CzechTourism. I am very satisfied with its implementation and coordination of research in other countries, as well as I have a positive experience with the conduct of group discussions. I appreciate the professionalism, excellent coordination of research work, creative approach and, moreover, very good insight into general tourism issues. Soňa Machová, Market Research Manager
The cooperation with NMS Market Research is exemplary - they respond quickly and flexibly to our requests when conducting qualitative research. We also appreciate that they come up with their own suggestions to improve the project and are not just "executors". Daniel Otta, Product Development Specialist